Hello and welcome to Mr. Solar® Customer Service.
The most important consideration of our business at Mr. Solar® is you, our valued customer. Whether you're a solar professional or a home owner exploring the idea of going solar, we're here to ensure that your questions are answered and your solar needs are realized. Nothing is more important to us.
For immediate assistance, please call us at 888.680.2427. Our customer service representatives are happy to assist you during regular business hours. Our hours of operation are Monday through Friday, 9:00 am to 8:00 pm ET.
You can also email us for any reason at firstname.lastname@example.org and we'll get back to you as soon as we can.
Above all else, we want to make sure your experience with Mr. Solar® is one that is rewarded by your satisfaction and the opportunity to serve you now and in the future.
Thank you for the opportunity to serve you!
Selecting the right solar equipment for your needs saves you time and money. From selecting the best PV module(s) and components to meet your solar needs, to providing guidance on system or product activation and operation, we're glad to help in any way we can.
We are dedicated to providing our visitors, clients, and customers with exemplary customer service and nurturing those relationships from first contact and into the future.
Here are some of the most common ways we're able to assist our customers and visitors in finding the right solutions to your problems and informed answers to your questions:
- Product Information - Help with choosing the right product and answering specific product questions.
- Product Performance Optimization - We'll help you optimize the performance of your solar equipment.
- Product Specification Evaluations - We'll help ensure that you purchase the right product, right now, avoiding mismatches and incompatibilities that set your timeline back.
- Cost Analysis - Help with answering that most-asked question "How much does solar cost?"
- PV System Sizing Calculations - Never rely on the results of online PV system calculators of any kind, we're much more accurate and our calculations are much more reliable.
- Maintenance Scheduling - You have to knock the dust off the panels every now and then as well as keep your components in good operating shape. We'll show you how.
- Product & System Troubleshooting - PV system or component not working properly or at all? We'll help you troubleshoot the issue and get you back up and running fast.
- Provide Referrals - Need a local full-service, turnkey solution to going solar? We're glad to provide solar installer/contractor referrals for your area.
Our willingness to help you with any aspect of solar is unbounded and we're eager to provide these services for free in most cases.* At Mr. Solar®, we believe that we can contribute to the growth and success of the solar industry by offering our assistance not only to our customers and clients, but also to the general public. So even if you've never spent a single dollar with us, know that we're here to help you and to do our part to advance the solar energy revolution. We're waiting to help, call today!